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PRIVACY and COOKIES POLICY
(Last Updated 02/02/24)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.proteinpickandmix.co.uk (the “Site”).

At The Protein Pick and Mix Ltd we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy document (the "Policy") has been provided for the sake of transparency and your peace of mind.

This Policy explains what happens to any personal data that you provide to us or that we collect from you whilst you visit our site and use our service, and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

You can manage your Protein Pick and Mix website data consent and privacy preferences at any time...
Manage Data Preferences

What's all this i've heard about GDPR?!

With so much fuss in the media and from countless services (Google, Facebook, Twitter, etc, etc.) and fellow retailers (from Amazon to Zavvi!) you might be a little confused as to exactly WHAT the General Data Protection Regulation, or 'GDPR' for short, actually means for you!

Well, it's nothing to be scared of!! On May 25th 2018 new legislation will come into effect in the UK regarding how companies such as ourselves store and use personal data provided by you, our much valued customers. This is a good thing; it mandates complete transparency as to how your data is kept, stored (AKA. carefully looked after!) and (legitimately and responsibly) used.

This means companies can no longer hold your personal data indefinitely or without explicit permission, and how they can only hold this for as long as is necessary. The GDPR covers all data held by a company (online and offline).

For a full list of your individual rights under GDPR, visit the ICO's official page found here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

It goes without saying that The Protein Pick and Mix takes these welcome new obligations very seriously, and we will endeavour to comply as fully and completely as possible with the new regulations as they come into force. ANY concerns? Please don't hesitate to email us... support@proteinpickandmix.co.uk

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and, specifically, our use of them, please see below. For information on how to disable cookies? Please visit https://www.allaboutcookies.org. Worth noting, though, that we will never store sensitive personal information in a cookie, cookies do not run programs, and our cookies do not increase the risk of your device contracting a virus.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (in the form of charge confirmations [Debit/Credit Card], Paypal account information [Paypal], Amazon account information [Amazon Pay]), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We have ensured that all data held by ourselves or collected by ourselves and held by our software partners on our behalf is transmitted securely and stored on secured servers.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

In operating our store it is essential for us to capture some general information from you. We use this visitor information to...

  • Remember who you are after you log in so that you do not need to authenticate at each click;
  • Monitor if our website is running with the high performance we are dedicated to providing;
  • Let you browse between products without having to start back from the home page at each click;
  • Remember if you put something in your shopping cart before you decide to checkout;
  • Ensure that your data - especially important with payment data - is processed securely.


If you buy something from our store, we will need more specific information about you...we call this 'Order Information'.

We use this Order Information to, among other things...

  • Fully process your order;
  • Ship the merchandise you selected;
  • Provide you with Customer Support;
  • Order status updates and tracking information

This core function (you know...actually getting you your goodies quickly and safely!) does require some more personal data such as your first and last name, your email address and your shipping and billing address. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment. 


Additionally, we may use this Order Information to:

  • Communicate with you (Klaviyo email/SMS or Beamer on-site notifications);
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (display advertising; Google or Facebook)
  • When in line with the preferences you have shared with us, if you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in (retargeting/remarketing - Google or Facebook)
  • Collect reviews (via our appointed, secure, 3rd party review services, Reviews.Io & Stamped.IO) These reviews are used to inform our choices when offering products on the Site and to monitor and maintain the high levels of service we strive to provide you with
  • Finally, if specifically opted-in, your Order Information will also be accessible to our appointed, secure, 3rd party Loyalty System service, sLoyalty

This does not automatically include emails informing you of new products, restocked inventory, special offers or promotions. If you would like to opt-in for any emails regarding this, you will need to provide us with your consent (which you can do at checkout or when subscribing to our various lists/notifications/updates via our website newsletter/stock forms).

 

STORE ACCOUNTS

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. It's entirely your choice whether or not you create an account with us but in doing so you will be consenting to our Privacy Policy (this document!) as otherwise we would be unable to offer you this service. But, of course, you have the ability to easily withdraw your consent and delete your account! Just contact us at support@proteinpickandmix.co.uk and we will be only too happy to help.

 

PARTIAL/INCOMPLETE PURCHASES

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a opportunity to simply opt-out. Your privacy means a lot to us and we will stop sending you these communications right away!

 

PRODUCT/STORE REVIEWS

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers. Again, you may quickly and easily opt-out of these emails and communications at any time.

 

PAYMENT INFORMATION

We do not hold or even have access to any of your sensitive payment information (card details, CVV codes, bank account details, etc). Your payments during checkouts are handled exclusively by PCI-DDS-compliant (a very strict industry standard with requirements for the security of credit card information) secure online payment gateways, powered by PayPal, GooglePay, Stripe, Klarna, ClearPay, ApplePay or via Amazon(Pay).

 

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

About Klarna

Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a data protection officer and a team consisting of personal data experts. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at dataskydd@klarna.se. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 

Klarna's Use of Cookies

Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes.

Persistent marketing and analytics cookies
These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.

By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party.

The user’s consent and revocation of consent
Setting cookies for marketing purposes is subject to the user’s consent, which will have to be obtained before the cookies are set on the user’s device. In addition, the web browser or device often allows the user to change the settings for the use of cookies. More information on how to adjust the settings can be found in the browser of device reference information, and on aboutcookies.org.

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information (as described above); we NEVER share your personal information with other retail businesses, subsidiaries or affiliates, solely with softwares/agents/services appointed by ourselves to improve or tailor our marketing efforts toward you and your Protein Pick and Mix experience.

For example, we use BigCommerce, an external provider, to power our online store. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can read more about how BigCommerce handles your Personal Information here: https://www.bigcommerce.com/privacy/.

We use Klaviyo Marketing Automation platform to send and manage our promotional marketing communications, including email and SMS marketing. You can read more about how Klaviyo handles your Personal Information here: https://www.klaviyo.com/legal/privacy/privacy-notice

We use sLoyalty Loyalty Software to handle our 'Brownie Points' customer rewards scheme (if you opt-in). You can read more about how sLoyalty handles your Personal Information here: https://www.sloyalty.com/privacy-policy/

We use Reviews.io review gathering/reputation management software to send you follow-up product/service review requests, the results of which we may publish publicly on the Site (although no personally identifiable information is shared publicly except that already publicly disclosed. eg. name/user 'handle').  You can read more about how Reviews.io handles your Personal Information here: https://www.reviews.io/front/user-privacy-policy

We use SnapWidget in order to embed our Instagram and YouTube posts on this website. SnapWidget is a technology service that helps us display photos and videos from our social media accounts. SnapWidget uses cookies and other technologies (in particular Google Analytics) to collect data on our users’ interaction with the widget and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only)). Neither SnapWidget nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see SnapWidget’s privacy policy found here: https://snapwidget.com/privacy

We use Searchanise Search Engine/Filters Software to provide you with advanced, dynamic search functionality when browsing our website (site search, product categories and recommendation widgets). Searchanise (Bolide Network LLC) is fully GDPR compliant and shares no personally identifiable information.
You can read more about how Searchanise handles your Personal Information/Data (which is nothing more than your browsing activity and does not include names or personal data beyond your IP address) here: https://searchanise.io/privacy-policy/

We use Beamer (Joincube, Inc., www.getbeamer.com) to offer on-site updates, news, important messages and advertisements along with bulletins sent via (opt-in only) 'Push Notifications'. Beamer collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Should a user be specifically logged-in to their Protein Pick and Mix website user account name and email address may be shared with Beamer for the sole purposes of communicating more personalised, relevant messages and new items. Beamer's never shares or stores personal information with anyone except to comply with lawful requests by public authorities.
Find out more details about Beamer's commitment to GDPR regulation here: https://www.getbeamer.com/privacy-policyhttps://www.getbeamer.com/blog/how-beamer-is-complying-with-gdpr

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information with the relevant parent company/owner in the event that we sell any or all of our business or to comply with applicable laws and regulations, to respond to a legal demand, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

In sum, we may pass on your data to third parties in order to complete our services with you. We never pass your data/sell your data to third parties for marketing or other purposes.

If you wish us to remove your data from any or all of the above services/systems, please don't hesitate to contact us at support@proteinpickandmix.co.uk, or via address details given below.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the links links below:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

We may also use your Personal Information to target you via email via KLAVIYO, our email service provider. You may, of course, opt-out of all non-order related email communication from us at any time by contacting us at support@proteinpickandmix.co.uk or visiting our dedicated email list unsubscribe page here: https://manage.kmail-lists.com/subscriptions/unsubscribe?a=Kq3DFg&g=HvmdXZ

 

EMAIL MARKETING/NEWSLETTER

The Protein Pick and Mix newsletter sign-up is available either through forms found on the website (https://www.proteinpickandmix.co.uk/mailing-list/), by ticking the ‘Subscribe to our newsletter’ checkbox found on the 1st step of our website checkout or through a pop-up that may appear whilst you're browsing.

We use the Personal Information given here to update you (usually once/twice a week) on new product, promotions and exclusive newsletter deals (via our ESP/email platform, Klaviyo)

You may opt out of these communications at any time by using the dedicated UNSUBSCRIBE links on the bottom of every email, or visiting this address: https://manage.kmail-lists.com/subscriptions/unsubscribe?a=Kq3DFg&g=HvmdXZ

 

SMS MARKETING/NOTIFICATIONS

We value your privacy and the information you consent to share in relation to our SMS marketing/communication service which you can choose to opt into via our mailing list signup forms and during our checkout process.

We use this information to send you text notifications about your order (eg. despatch notifications), text marketing offers/promotions and limited transactional texts (eg. review requests). Opt-in data and consent for text messaging will not be shared with any third parties except for our messaging partners (Klaviyo and Twilio), for the purpose of enabling and operating our text messaging program.

You may opt-out of the Service at any time. Text the single keyword command STOP to ProteinPick or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Protein Pick and Mix mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to ProteinPick or email support@proteinpickandmix.co.uk.

For our full Mobile Terms of Service, please visit... https://the-protein-pick-and-mix.myklpages.com/p/mobile-terms-of-service

 

DO NOT TRACK

We currently do not change or alter our Site's data collection and use practices in response to the presence of a 'Do Not Track' signal/header.

 

YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, we're more than happy to oblige!! Please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe for the purposes of processing, including to Canada and the United States.

By consenting to this Privacy Policy you are giving us permission to process your personal data specifically for the limited purposes identified.

You may withdraw consent at any time by contacting support@proteinpickandmix.co.uk or by modifying your data collection/cookie preferences using the link in the panel above. We will action this request in a prompt and timely manner, in accordance with GDPR regulations.

You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/ (we won't let you down, though!)

 

DATA RETENTION (How long do we keep your info for?)

When you place an order through the Site, we will maintain your Order Information for our records and we keep your data for as long as you have an account with us.

We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Please note, your Personal Information and Order History is maintained in large part to enable us to better support our customer service & support activities to you. Removal of all past order information relating to you and your purchases may prevent refund/returns claims being processed in a timely manner.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

THIRD PARTY LINKS

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@proteinpickandmix.co.uk or by post using the details provided below:

Trading/correspondence address:
The Protein Pick and Mix
Unit 4, Deacon Estate
Lamberts Road
Tunbridge Wells, Kent
TN2 3EH

Registered Business address:
The Protein Pick and Mix
Shernfold Lodge
Frant
East Sussex
TN3 9DL
Company Reg. No. 8715023

 


Cookies
(not the fun kind, sorry!)


WHAT ARE 'COOKIES' and HOW DO WE USE THEM?

“Cookies” are simple text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help ensure that adverts you see online are more relevant to you and your interests.

We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can quickly and easily disable all cookies (and remove any existing ones) for our website and any others through your internet browser settings (the process varies from browser to browser, but easy to follow instructions for a range of popular options can be found here: https://www.allaboutcookies.org/).

Please be aware that, due to their core role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of our website or enjoying certain site services – in these rare instances, we apologise.

We will never store sensitive personal information in a cookie, cookies do not run programs, and our cookies do not increase the risk of your device contracting a virus.

Confused?! Refer to the experts!

The UK regulatory body that handles privacy and cookie concerns - the ICO (www.ico.org.uk) - provides a simple yet comprehensive explanation of cookies - the what and the why - which we can recommend, including advice on how to manage cookies and, if necessary, their removal. They also provide the authoritative means to submit any concerns you may have. Read more here: https://ico.org.uk/your-data-matters/online/cookies/

 

TYPES OF COOKIE

Type of cookie

What does it do?

Essential

These cookies are used for the operation of the Website. We may use essential cookies to authenticate you as a user, to carry out a transmission of a communication or to offer the features of the Website to you (eg. items added to your basket or Wish List, along with generating internal website search results)

Functional/Performance

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features, to improve your web experience, including things like our Live Chat, Videos (YouTube) and Product/Site Reviews.

Analytics

These cookies collect information about the number of visitors and how they move around our Website when using it. These type of cookies are only used to improve the way our Website works via usage insights courtesy of services like Google Analytics.

Advertising

These cookies are used to deliver advertisements more relevant to you and your interests, often delivered via external Sites and platforms (this is known as 'remarketing'). These cookies record your visit to the Website, the pages you have visited, products you have looked at and subsequently purchased. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. We use platforms like Google Adwords, Google Display Network, Facebook Audience.

SERVICES (let's get specific!)

 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookie to help us analyze how users (visitors) interact with our site. Google will use this information for the sole purpose of evaluating your use of our website, for compiling reports on website activity for website operators and for providing other services relating to website activity, internet usage and the success and effectiveness of our content (measured through user interaction).

This anonymous usage information remains private, stored on Google’s US servers, but Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

As described above, you may refuse the storage of cookies, including analytics cookies, by modifying your browser settings (for instructions: https://www.allaboutcookies.org/), but some website functionality may be lost.

Google also offer a specific Google Analytics opt-out (https://tools.google.com/dlpage/gaoptout) solution, which will prevent the collection of analytics data related to your device for this and any subsequent Google Analytics-equipped website.

For Google’s own Privacy Policy, please visit: https://www.google.com/intl/en/policies/privacy/

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This service places the following cookies on your device (not comprehensive):
Cookies used: __utma, __utmb, __utmc, __utmz


Facebook

This website uses Facebook (www.facebook.com) for both Analytics (behavioural insights, including products viewed) and Advertising (via Facebook Audience Network, from time to time to offer you relevant and targeted advertising about our products and services that we have good reason to believe you may find useful).

Via Facebook plugins and functionality on this website (www.proteinpickandmix.co.uk) Facebook receives information about your visit, including device information and activity information, without any further action from you. This occurs whether or not you have a Facebook account or are logged in.

Any data shared is securely held by Facebook and its family of companies (eg. Instagram) and not passed to 3rd parties. It is used to improve the experience, relevance, performance and functionality of Facebook services.

You can find full and comprehensive (and friendly!) information on all Facebook's activities where cookies are concerned here: https://www.facebook.com/policy/cookies/

For specific information on how Facebook generates advertising materials tailored to you: https://www.facebook.com/help/769828729705201?ref=cookies

And for a specific breakdown of the data Facebook can capture (including why and their handling of the data) please visit their Data Policy: https://www.facebook.com/policy.php


Not 'interested'?! You can control data Facebook captures here - https://www.facebook.com/ads/preferences/ - Or you can opt out of seeing online interest-based ads from Facebook (and other participating companies) through the Digital Advertising Alliance in the US (https://optout.aboutads.info/?c=2&lang=EN), the Digital Advertising Alliance of Canada in Canada (https://youradchoices.ca/) or the European Interactive Digital Advertising Alliance in Europe (https://www.youronlinechoices.com/) or through your mobile device settings, where available, using Android, iOS 13 or an earlier version of iOS. Please note that ad blockers and tools that restrict cookie use may interfere with these controls.

This service places the following cookies on your device (not comprehensive):
Cookies used: _fbp, _fbc, fr


Stripe (payments handler)

We use Stripe as our main payments processor to process subscription payments and Stripe may place a cookie in your browser to facilitate this process. The information collected by Stripe includes the personal information specified elsewhere in this Privacy Policy. These Stripe cookies are deemed Essential for site function as in many cases you would not be able to purchase products or use our service without.

This service places the following cookies on your device (not comprehensive):
Cookies used: __stripe*, checkout*, cid, nsr & others


Searchanise (the site Search Engine)

Searchanise (Bolide Network LLC) use cookies to analyse site traffic, in some cases including your browsing and searching to tailor and personalize on-site content, such as search results and recommendations, as they are presented to you. The information collected is shared with trusted partners who process this data to allow us to provide these services to you, via Searchanise. Your visit to this site will not influence the content of other websites. Searchanise/Bolide Network LLC don’t collect confidential data or personally-identifying information.

For Searchanise's own Privacy Policy, please visit: https://searchanise.io/privacy-policy/

By using this website, you consent to the processing of data about you by Searchanise/Bolide Network LLC in the manner and for the purposes set out above.


Remarketing

We may remarket your information. Remarketing is a way for us to connect with users, based upon your past interactions with us via our website, and third-party marketing vendors may be hired by us to perform these remarketing services. As a result, third-party vendors, including Google, may show our ads on sites around the internet, and third-party vendors, including Google, could use cookies to serve ads based on a user’s prior visits to our website. Please note that any information collected is used only for remarketing purposes and will not be used by our third-party vendors for any other purpose. The information stored consists of a randomly generated 18-digit ID number that uniquely identifies a web browser on a specific device…not you personally.

Aside from attempting to present you with targeted, interest-tailored advertising and content, this cookie is used to control how frequently you see individual ads and helps Google provide advertisers with reporting statistics (such as how many people saw an ad and interacted with it).

As described above, you may refuse the storage of cookies, including remarketing and targeting cookies, by modifying your browser settings (for instructions: https://www.allaboutcookies.org/), but some website functionality may be lost.

Facebook offer you the ability to manage your personal preferences and opt-out of customized (user-targeted) Facebook Audience Network advertising here: https://www.facebook.com/settings/?tab=ads

To find our more about how Facebook uses any data it collects, please visit: https://www.facebook.com/policy.php


Google also offer you the ability to manage your personal preferences and opt-out of customized (user-targeted) Google Display Network advertising here: https://www.google.com/ads/preferences/?hl=en

To find out more about how Google uses any data it collects, please visit: https://www.google.com/privacy_ads.html

This service places the following cookies on your device:
Cookies used: __utmv (Google)



For further information on marketing and targeting provided by Google and other vendors, please visit: https://www.youronlinechoices.eu/ or, in the UK, https://www.youronlinechoices.com/uk/

By using this website, you consent to the remarketing of our advertising to you by Google (Google Display Network) and Facebook (Audience Network) in the manner and for the purposes set out above.


Want to take matters into your own hands? Browser Controls!!

In addition to the specific advice and opt-outs above, your browser or device will most likely offer comprehensive settings that allow you to choose whether browser cookies are set and to manually and permanently delete them as required.

These controls vary by browser, and manufacturers may change both the settings they make available and how they work at any time but you will find additional information about the controls currently offered by popular browsers at the links below. Please be aware that certain parts of the the products and services (our own, including shopping cart/e-commerce functionality, but inclusive of Facebook, Google, Klaviyo, etc. as installed on this site and others) may not work properly if you have disabled browser cookie use entirely. We apologise for any inconvenience caused.

Yes! We ship to us flag

International shipping »

5% OFF your 1st Order!

Use coupon NEWBIE

FREE Gifts!**

Choose in Cart - orders over £50

Earn 'Brownie Points'!

Reward Points with every purchase

T-Wells Warehouse OPEN!

Shop / Collect instore today!