EU Shipping - Post Brexit (Updated 31/01/21)
We can currently only ship to a small number of EU countries (France, Ireland and certain others) and please bear in mind the below...
- Delays are very likely. Particularly in these very early days as we're getting used to preparing paperwork and Customs agents are dealing with large numbers of parcels that now need to be checked at the border, anticipate a few days delay (and, at first, we will probably send EU orders in small batches until we know all new systems work and our goods are allowed!)
- Sales Taxes *will* be charged. Whilst we no longer charge you UK VAT here (saving you up to 20%!) Customs in your country will probably demand it (usually paid to DPD before delivery).
- Duties/Tariffs *will* be charged. Even with a Brexit Deal in place, some tariffs will still apply to goods manufactured outside the UK/EU, for example goods from the USA. This could add up to 20% to the cost of your order.
- Some types of product will not be allowed into your country/into the EU. Crazy but...it's looking to be the case. Even chocolate bars are being returned!! This may never change. :(
- Customs processing/handling fees. The good news is that these are relatively small and, in large part, we are aiming to cover these as part of your Pick&Mix shipping fee! :)
- ** PLEASE NOTE! Shipping fees are NON-REFUNDABLE! Should Customs in your country reject the parcel or be unable to deliver causing a return (including non-payment of Customs charges owing) we will be unable to refund shipping fees paid as we are unable to recover these from our carriers. Returned goods will be refunded, though!
...and that's about it! We've done everything we can to prepare and hopefully there are no nasty surprises beyond the above! Please let us know of any problems when your goodies are delivered and we will update our processes and notices as required!
Thanks for sticking with us despite this unwelcome Brexit road-block!! Hopefully we'll get there in the end!
International and EU Shipping & Delivery (Updated 15/01/23)
We're working to add new countries all the time (please bear with us!) but, currently, we are very happy to deliver to Ireland, Gibraltar, New Zealand, Australia, France, Canada, New Zealand, Israel, Hong Kong, Japan, the UAE and the USA!
For full details, please see our International Shipping tables below.
| Country | Delivery in... | Cost |
|---|---|---|
| Ireland | 2-3 Days | Quoted in cart (based on weight/value) |
| France | 2-4 Days | Quoted in cart (based on weight/value) |
| United States | 3-5 Days | Shipped via Air. Air rates vary by weight - please see final shipping estimate at checkout. |
| Australia | 3-10 Days | Shipped via Air. Air rates vary by weight - please see final shipping estimate at checkout. |
| New Zealand | 3-10 Days | Shipped via Air. Air rates/services vary by speed/weight - please see final shipping estimate at checkout. |
| Israel | 3-7 Days | Shipped via Air. Air rates/services vary by speed/weight - please see final shipping estimate at checkout. |
| Japan | 2-4 Days | Shipped via Air. Air rates vary by weight - please see final shipping estimate at checkout. |
| Hong Kong | 2-4 Days | Shipped via Air. Air rates vary by weight - please see final shipping estimate at checkout. |
| United Arab Emirates | 2-4 Days | Shipped via Air. Air rates vary by weight - please see final shipping estimate at checkout. |
All parcels will be sent fully tracked and will require signature on delivery. All delivery times are estimates as your parcel's transit can easily be heavily affected by Customs delays and other unforeseen circumstances arising from the greater, cross-border distances involved.
Prices quote are based on sending one (1) parcel/container to the destination address. Should your order be heavy/bulk (> 30kg) extra fees may apply as consignment will have to be split into multiple boxes, multiplying the freight costs in to us.
International Shipping Caveats/Disclaimers
Any Customs Fees (including taxes, duties and tariffs) owing on arrival in your country are your responsibility, payable prior to delivery (except in the case of Switzerland and Norway when, unfortunately, we have no choice but to also charge a £25 Customs Presentment Fee up front. Sorry!)
Due to the longer transit times involved and our limited control over the remote partner couriers involved and limited knowledge of local environs and climate we must ask you accept full responsibility for the state in which your products arrive (whether down to extensive Customs delays beyond our control or less efficient/timely postal services available in your country/territory). Please especially take note where our particularly perishable/fresh products are concerned.
All estimate/transit times stated for international parcels are, obviously, Customs dependent. We have NO control over Customs processes and scheduling in your territory and cannot be held responsible for any delays, losses or costs incurred. Orders are placed at your own risk in full acknowledgement of this fact.
If you have any concerns, please contact us in advance of ordering to get our advice vis-a-vis the products you are looking at purchasing or, with the above in mind, refrain from purchasing our more perishable/climate-sensitive food items if you feel delays and damage are likely (your local knowledge will often be far better than ours).